1. How long does shipping take? Once shipped, you should receive your order within 4-6 business days. You will receive a shipping confirmation with tracking details once your order is on its way.
2. How long does it take to process my order? We strive to process orders promptly. Typically, non-personalized orders are processed within 2-3 business days. Please allow 2-3 weeks for processing as we craft each personalized piece with attention to detail and customization.
3. What is your return policy? We have a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please ensure that the item is in its original condition, unworn, and with all tags and packaging intact. Personalized items are excluded from returns unless they are defective.
4. How do I initiate a return? To initiate a return, simply contact our customer support team at help@nameluxejewelry.com. They will guide you through the return process, provide a return authorization (RA) number, and assist you with any questions or concerns you may have.
5. My order hasn't arrived. What should I do? If your order hasn't arrived within the estimated delivery timeframe, please reach out to our customer support team. We'll investigate the issue and provide you with an update on the status of your order.
6. I received the wrong item. How can this be resolved? We apologize for any mix-up. In the rare event that you receive the wrong item, please contact our customer support team immediately. We'll rectify the situation and ensure you receive the correct item as soon as possible.
7. What if I receive a faulty item? We strive for quality in every piece of jewelry we offer. If you receive a faulty item, please contact our customer support team within 72 hours of receipt. Please include a picture of the item so that we may assess damage. We'll arrange for a return, replacement, or repair, depending on the specific situation.
8. What materials are your jewelry made of? Our jewelry is crafted using high-quality stainless steel, known for its durability, resistance to tarnish, and hypoallergenic properties. We prioritize quality materials to ensure your jewelry stands the test of time and maintains its beauty.
If you have any further questions or need assistance, please don't hesitate to contact our customer support team.