Return policy

We want you to be completely satisfied with your purchase. If you are not satisfied with a non-personalized item, we offer a hassle-free 30-day return policy for your convenience.

1. Timeframe: You have 30 days from the date of delivery to return the item.
2. Like-New Condition: Please ensure the item is unworn, undamaged, and in its original packaging.
3. Proof of Purchase: Keep your receipt or order confirmation handy—it's needed for all returns.
4. Easy Return Process: Contact our friendly customer support team at help@nameluxejewelry.com to initiate the return. They'll guide you through the process.
5. Refund: Once we receive the item and confirm its condition, we'll process your refund promptly.

**Please note that personalized items are final sale and not eligible for return unless defective. 

**You will be responsible for paying shipping costs to return your item(s). Shipping costs are non-refundable.